Improving lives and caring for communities

Providing Supported Living and Specialist Care Services

Leading provider of high-quality supported living services for vulnerable adults with enduring mental illness, learning disabilities, and other complex health needs.

500+

Service Users

“The staff here have become a major part of my Mum's life. In just these few weeks, there have been significant changes. Full credit must be given to these carers, they have been amazing so far.” – Family Member

“'It was really good to see how your team interacted with each other and the individuals at [Service]. The service was warm and welcoming and had a real atmosphere. Keep up the good work.' – Local Authority

”Thank you for exceeding expectations, meeting my requirements, and delivering timely support. You are hardworking, caring, dutiful, and compassionate in your approach and actions!” – Service User

In Partnership

Working in conjunction with commissioners, care professionals, housing providers and families within South West London.

Tailored Solutions

We design personalised, outcome-centered support plans varying from intensive high needs to low needs support.

Positive Outcomes

We support individuals to achieve positive outcomes, maximise their independence and engage them in integrating back into the community.

Staff Progression

We support our staff to realise their full potential through training and formal qualifications delivered via our Training Academy.

About Us

Supporting People to Achieve Maximum Independence

Comfort Care Services is a sector-leading provider with over 38 years of experience in providing high-quality social care support to vulnerable adults who are:

Aged 18 and above, including older adults, with mental health needs, learning disabilities, and other complex needs.
Ready to be discharged from mental health wards.
Experiencing a mental health or social crisis.
Being referred privately by GPs or families.

We conduct comprehensive assessments and ensure we have all the necessary information to meet the individual’s needs, including their views and wishes, to help develop a personalised care plan.

Support is then delivered through our highly trained staff members, who work closely with the people we support and the relevant stakeholders to reinforce our person-centred approach.

We also work in partnership with CCS Homecare Services, which delivers regulated care within supported living, extra care, domiciliary care, and reablement services. Please see below for further details on the types of care we provide.

Tailored Support

Services We Provide

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Services

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Service Users

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Staff

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Localities

Years Experience

Why Choose Us

Delivering Compassionate, Effective Care That Suits You

Referrals and Assessments

Our assessment process is designed to help us identify your specific needs and create a personalised, outcome-focused support plan to help achieve your goals.

Specialist Housing

We work in partnership with housing management providers such as The Guinness Partnership, Regent Housing, local authorities and private landlords to find suitable accommodation for you.

Expert Staff

Our staff are trained to your specific care needs, in our world class in-house training academy. Specialist training is provided to staff to meet your needs.

Our Values and Culture

We put people first and show genuine care and respect towards our diverse range of service users and staff. We strive to achieve the highest standards in the care, support and all that we do. We are honest and work with integrity.

Ultimately, we hold ourselves accountable for the commitments that we make.

We are outcome-focused and enable our service users and staff to progress. We collaborate with all stakeholders and recognise that each other’s contribution is essential to our joint success.

We focus on delivering high-quality care and recognise that each day we have an opportunity to improve.

We use innovation to continually improve our quality and effectiveness of our delivery whilst reducing our costs to deliver value for money.

Call Us Today

For more information please call us on

OUR SERVICES

Supported Living:
Mental Health

Working with over 30 local authority Community Mental Health Teams (CMHT), Integrated Care Boards (ICB), Clinicians and families, we provide specialist support to people with mental health needs, including those:

Transitioning from acute wards, residential care homes and supported living
With various mental health diagnoses including depression, schizophrenia, or personality disorders
With a history of drug and alcohol abuse
With diagnoses of anxiety and panic disorders
With a forensic history and other complex needs

Our aim is to provide support that focuses on the individual’s personal development as well as promoting and sustaining their independence. Person-centred care plans are regularly reviewed to ensure they allow individuals to reach their full potential and transition to living independently in the community.

Our Supported Living services are located in the heart of the community, providing opportunities where individuals can be supported to access education, work prospects or engage in leisure activities. Staff are specially trained in supporting those with mental health conditions, and encourage individuals to contribute to their care plans.

For more information on the mental health support services we offer, please contact us on 01628 600 412.

To make a referral or enquire about our bed vacancies, please click here.

Supported Living: Learning Disabilities

We provide support to individuals in a wide range of areas to help promote independence and enable fulfilling lives. This can include:

Personal hygiene
Ordering and taking medication
Domestic skills such as cooking and shopping
Managing finances
Attending appointments
Supporting healthy lifestyles
Leisure activities and trips into the community
Finding employment or voluntary work

The level of support we provide can range from intensive 1:1 support 24 hours a day to floating support in an individual’s accommodation, depending on their needs and requirements. Our specialist staff delivers tailored emotional and physical support to individuals that they are carefully matched with, allowing them to feel more comfortable and empowered in their care.

Comfort Care Services works in partnership with independent housing providers to offer a range of high-quality accommodation services, including self-contained flats and shared living, with many properties containing specially adapted or assistive equipment to help further maximise their independence. They are centrally located for easy transport links and access to local amenities and the wider community.

For more information on the learning disabilities support services we offer, please contact us at 01628 600 412.

To make a referral or inquire about our bed vacancies, please click here.

Our Accommodation

West Drayton - Learning Disabilities Service

New Malden - Learning Disabilities Service

Uxbridge - Learning Disabilities Service

Hillingdon - Learning Disabilities Services

Mental Health Services

The Retreat - Crisis Houses

Our crisis services provide a safe, nonclinical environment to support people who are facing a mental health or social crisis. This involves experienced staff who are trained in crisis prevention, supporting guests to co-produce a personal recovery and well-being plan, to enable them to either safely return home or be referred to other relevant support services where required.

The Retreat
Our Retreat services are open 24 hours a day, 365 days a year, with a guest typically staying for 3-5 nights with some extending to 7 nights.

Therapeutic activities that guests can engage in include but are not limited to:

Arts & crafts
Creative writing & poetry
Guided 1:1 and group talking
Cooking and baking
Music therapy
Mindfulness sessions
Yoga and other forms of exercise
Access to other relevant services in relation to their crisis

Locations

Areas We Cover

We provide services in South West London, including:

Buckinghamshire – Aylesbury, Stoke Poges
Berkshire – Slough, Windsor, Maidenhead, Bracknell, Reading
Middlesex – Hillingdon, Uxbridge, Hayes, Ruislip
Surrey – Camberley, Knaphill, Woking, Guildford, Redhill
South West London – Merton, Wimbledon, Tooting, Sutton, Kingston, Surbiton
Greater London – Hounslow, Harrow

Referrals

How To Make a Referral

Our Assessments team work closely with social workers/ brokerage teams/ care teams to help place people into the appropriate services. The team are on hand to support your referrals and placements, working with multidisciplinary teams, and supporting step-down placements and discharges into the community.

To make a referral, enquire about bed vacancies or request more information, please call the Assessments team on:

01628 600 412

07493 866 597

Or email us at:

referrals@comfortcareservices.com

Service Location	Support Need	Level Of Need	Bed Vacancies	County	Referral
Aylesbury	Supported living – Mental Health	Med – Staff onsite 12hrs a day + sleep in	3	Buckinghamshire	Make a referral
Aylesbury	Supported living – Mental Health	High – Staff onsite 24hrs a day	2	Buckinghamshire	Make a referral
Aylesbury	Supported living – Learning Disabilities	High – Staff onsite 24hrs a day	1	Buckinghamshire	Make a referral
Berkshire
Slough	Supported living – LD and MH	High – Staff onsite 24hrs a day	6	Berkshire	Make a referral
Slough	Supported living – LD and MH	Med – Staff onsite 12hrs a day + sleep in	1	Berkshire	Make a referral
Slough	Supported living – Mental Health	Med – Staff onsite 8hrs a day	1	Berkshire	Make a referral
Maidenhead	Supported living – LD and MH	High – Staff onsite 24hrs a day	7	Berkshire	Make a referral
Reading	Supported living – Mental Health	High – Staff onsite 24hrs a day	3	Berkshire	Make a referral
Reading	Supported living – Mental Health	Med – Staff onsite 8hrs a day	1	Berkshire	Make a referral
Bracknell	Supported living – Mental Health	High – Staff onsite 24hrs a day	3	Berkshire	Make a referral
Hillingdon
Hillingdon	Supported living – Learning Disabilities	High – Staff onsite 24hrs a day	2	Hillingdon	Make a referral
Hillingdon	Supported living – Mental Health	High – Staff onsite 24hrs a day	2	Hillingdon	Make a referral
South West London
Harrow	Supported living – Learning Disabilities	High – Staff onsite 24hrs a day	1	South West London	Make a referral
Harrow	Supported living – Mental Health	High – Staff onsite 24hrs a day	3	South West London	Make a referral
Kingston	Supported living – Mental Health	Med – Staff onsite 12hrs a day + sleep in	3	South West London	Make a referral
Kingston	Supported living – Learning Disabilities	High – Staff onsite 24hrs a day	1	South West London	Make a referral
Richmond	Supported living – Mental Health	High – Staff onsite 24hrs a day	1	South West London	Make a referral
Merton
Morden	Supported living – Mental Health	High – Staff onsite 24hrs a day	1	Merton	Make a referral
Sutton	Supported living – Mental Health	High – Staff onsite 24hrs a day	2	Merton	Make a referral
Surrey
Surrey	Supported living – Mental Health	High – Staff onsite 24hrs a day	3	Surrey	Make a referral
Surrey	Supported living – Mental Health	Intensive – Staff onsite 24hrs a day	1	Surrey	Make a referral
Surrey	Supported living – Mental Health	Low needs	1	Surrey	Make a referral

Careers

Work With Us

We are always looking for talented, passionate people who would like to progress, or start a career, in the care sector.

Currently, we are recruiting for a range of care roles to cover various shift patterns. These roles include, but are not limited to:

Care and Support Workers
Care and Support Assistants
Team Leaders
Service Managers
Area Managers
HR Officers

Benefits include a comprehensive training program via our training academy to obtain recognised qualifications, food and retail discounts with the Blue Light Card, and access to our Employee Assistance Program.

Staff who already work with us can also take advantage of our referral scheme to earn unlimited referral bonuses.

Get in touch today to find out more and see what vacancies we have in your area:

jobs@comfortcareservices.com

01628 902 472

Location	Job Title	Contract	Shift Pattern	County	Application Form
Uxbridge	Support Assistant	Full Time	07:00-15:00	Hillingdon	Apply
Hillingdon	Support Assistant	Full Time	2300-0700	Hillingdon	Apply

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Hours of Training Delivered (2023)

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Management Training Attendees

Training Facilities

Get In Touch

Contact Information

Comfort Care Services Ltd, Progress Business Centre, Unit 2, Whittle Park Way, Bath Road, Slough, Berkshire, SL1 6DQ

For general enquires, please call 01628 600 412 (9am-5pm Monday - Friday)

For emergencies and enquiries, outside office above hours, please call 01628 902 476

General Enquires:

enquiries@comfortcareservices.com

Job Vacancies:

jobs@comfortcareservices.com

Referrals:

referrals@comfortcareservices.com

Purpose/activity	Lawful basis for processing
To provide you with a service that you have requested	The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, for contract management purposes).
To identify problems or ways to make our service better	The processing is necessary for our legitimate interests (for example, for running our business, provision of our administration and IT services, network security, and providing a functional website).
To contact you about services which may be of interest to you . This may include processing your personal data to understand what may be of interest to you.	The processing may be necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to contact you about an event). You can opt-out of receiving communications from us about additional services or withdraw your consent at any time.
To respond to your requests for information, complaints or feedback	The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to improve our relationship with you or your organisation or to improve our services).
To comply with laws and to respond to and comply with requests from the government, regulators and other third parties with legal authority	The processing is necessary to comply with a legal obligation.
To provide evidence where this is required to exercise or defend legal claims	The processing is necessary in our legitimate interests (for example, to defend ourselves against a legal claim that you or a third party may make against us).
To investigate, detect and prevent fraud or crime and carry out related risk assessments	The processing is necessary to comply with a legal obligation.
To consider your application for a job	The processing is necessary to comply with a legal requirement. This processing is also necessary to take steps at your request prior to entering into an employment contract with you. The processing will also be necessary in our legitimate interests (for example, to ensure you have appropriate qualifications for the job).

Right	Description
To be informed	A right to be informed about the personal data we hold about you.
Of access	A right to access the personal data we hold about you.
To rectification	A right to require us to rectify any inaccurate personal data we hold about you.
To erasure	A right to ask us to delete the personal data we hold about you. This right will only apply where (for example): We no longer need to use the personal data to achieve the purpose we collected it for Where you withdraw your consent if we are using your personal data based on your consent Where you object to the way we process your data (see the right to object described below)
To restrict processing	In certain circumstances, a right to restrict our processing of the personal data we hold about you. This right will only apply where (for example): You dispute the accuracy of the personal data held by us Where you would have the right to ask us to delete the personal data but would prefer that our processing is restricted instead Where we no longer need to use the personal data to achieve the purpose we collected it for, but you need the data for the purposes of establishing, exercising or defending legal claims
To data portability	In certain circumstances, a right to receive the personal data you have given us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation or person, at your request.
To object	A right to object to our processing of the personal data we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process the personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
In relation to automated decision-making and profiling	A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To withdraw	A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with brochures and newsletters).
To complain	You have the right to make a complaint to our supervisory authority, which is the UK’s Information Commissioner’s Office.

Purpose/activity	Lawful basis for processing
To provide you with a service that you have requested	The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, for contract management purposes).
To identify problems or ways to make our service better	The processing is necessary for our legitimate interests (for example, for running our business, provision of our administration and IT services, network security, and providing a functional website).
To contact you about services which may be of interest to you . This may include processing your personal data to understand what may be of interest to you.	The processing may be necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to contact you about an event). You can opt-out of receiving communications from us about additional services or withdraw your consent at any time.
To respond to your requests for information, complaints or feedback	The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to improve our relationship with you or your organisation or to improve our services).
To comply with laws and to respond to and comply with requests from the government, regulators and other third parties with legal authority	The processing is necessary to comply with a legal obligation.
To provide evidence where this is required to exercise or defend legal claims	The processing is necessary in our legitimate interests (for example, to defend ourselves against a legal claim that you or a third party may make against us).
To investigate, detect and prevent fraud or crime and carry out related risk assessments	The processing is necessary to comply with a legal obligation.
To consider your application for a job	The processing is necessary to comply with a legal requirement. This processing is also necessary to take steps at your request prior to entering into an employment contract with you. The processing will also be necessary in our legitimate interests (for example, to ensure you have appropriate qualifications for the job).

Right	Description
To be informed	A right to be informed about the personal data we hold about you.
Of access	A right to access the personal data we hold about you.
To rectification	A right to require us to rectify any inaccurate personal data we hold about you.
To erasure	A right to ask us to delete the personal data we hold about you. This right will only apply where (for example): We no longer need to use the personal data to achieve the purpose we collected it for Where you withdraw your consent if we are using your personal data based on your consent Where you object to the way we process your data (see the right to object described below)
To restrict processing	In certain circumstances, a right to restrict our processing of the personal data we hold about you. This right will only apply where (for example): You dispute the accuracy of the personal data held by us Where you would have the right to ask us to delete the personal data but would prefer that our processing is restricted instead Where we no longer need to use the personal data to achieve the purpose we collected it for, but you need the data for the purposes of establishing, exercising or defending legal claims
To data portability	In certain circumstances, a right to receive the personal data you have given us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation or person, at your request.
To object	A right to object to our processing of the personal data we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process the personal data which override your rights or which are for the establishment, exercise or defence of legal claims.
In relation to automated decision-making and profiling	A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To withdraw	A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with brochures and newsletters).
To complain	You have the right to make a complaint to our supervisory authority, which is the UK’s Information Commissioner’s Office.

Providing Supported Living and Specialist Care Services

500+

In Partnership

Tailored Solutions

Positive Outcomes

Staff Progression

Supporting People to Achieve Maximum Independence

Services We Provide

Supported Living

Tailored Solutions

Step Down Services

Mental Health

Learning Disabilities

Crisis Services

Services

Service Users

Staff

Localities

Years Experience

Delivering Compassionate, Effective Care That Suits You

Referrals and Assessments

Specialist Housing

Expert Staff

Our Values and Culture

For more information please call us on

Supported Living: Mental Health

Supported Living: Learning Disabilities

Our Accommodation

The Retreat - Crisis Houses

Areas We Cover

How To Make a Referral

Work With Us

Hours of Training Delivered (2023)

Management Training Attendees

Training Facilities

Contact Information

Comfort Care Services Ltd, Progress Business Centre, Unit 2, Whittle Park Way, Bath Road, Slough, Berkshire, SL1 6DQ

For general enquires, please call 01628 600 412 (9am-5pm Monday - Friday)

For emergencies and enquiries, outside office above hours, please call 01628 902 476

General Enquires:

Job Vacancies:

Referrals:

General Enquiry Form

OUR POLICIES

QUICKLINKS

Supported Living:
Mental Health