Providing Supported Living and Specialist Care Services
Leading provider of high-quality supported living services for vulnerable adults with enduring mental illness, learning disabilities, and other complex health needs.
500+
Service Users
“The staff here have become a major part of my Mum's life. In just these few weeks, there have been significant changes. Full credit must be given to these carers, they have been amazing so far.” – Family Member
“'It was really good to see how your team interacted with each other and the individuals at [Service]. The service was warm and welcoming and had a real atmosphere. Keep up the good work.' – Local Authority
”Thank you for exceeding expectations, meeting my requirements, and delivering timely support. You are hardworking, caring, dutiful, and compassionate in your approach and actions!” – Service User
In Partnership
Working in conjunction with commissioners, care professionals, housing providers and families within South West London.
Tailored Solutions
We design personalised, outcome-centered support plans varying from intensive high needs to low needs support.
Positive Outcomes
We support individuals to achieve positive outcomes, maximise their independence and engage them in integrating back into the community.
Staff Progression
We support our staff to realise their full potential through training and formal qualifications delivered via our Training Academy.
About Us
Supporting People to Achieve Maximum Independence
Comfort Care Services is a sector-leading provider with over 38 years of experience in providing high-quality social care support to vulnerable adults who are:
- Aged 18 and above, including older adults, with mental health needs, learning disabilities, and other complex needs.
- Ready to be discharged from mental health wards.
- Experiencing a mental health or social crisis.
- Being referred privately by GPs or families.
We conduct comprehensive assessments and ensure we have all the necessary information to meet the individual’s needs, including their views and wishes, to help develop a personalised care plan.
Support is then delivered through our highly trained staff members, who work closely with the people we support and the relevant stakeholders to reinforce our person-centred approach.
Services We Provide
Supported Living
We operate 100+ high-quality accommodation services where our trained staff provide support and empower individuals to make their own choices and live as independently as possible.
Tailored Solutions
We provide person-centred, bespoke care and support packages based on individual needs, ranging from intensive 24 hour 1:1 support, to low needs, to floating support.
Step Down Services
Our services support the integration of individuals safely back into the community, stepping them down from acute wards or residential care and into supported living services.
Mental Health
Experienced in providing support to individuals with mental health needs, including but not limited to schizophrenia, schizoaffective disorder, depression, EUPD, anxiety and forensic histories.
Learning Disabilities
Our specially trained support staff work alongside people with a wide range of physical and learning disabilities such as severe autism, global development delay, sensory needs and other complex health needs.
Crisis Services
Our Retreat services offer short respite stays (typically between 3 - 5 days) to guests experiencing a mental health or social crisis.
We have several crisis services within the South West.
Services
Service Users
Staff
Localities
Years Experience
Why Choose Us
Delivering Compassionate, Effective Care That Suits You
Referrals and Assessments
Our assessment process is designed to help us identify your specific needs and create a personalised, outcome-focused support plan to help achieve your goals.
Specialist Housing
We work in partnership with housing management providers such as The Guinness Partnership, Regent Housing, local authorities and private landlords to find suitable accommodation for you.
Expert Staff
Our staff are trained to your specific care needs, in our world class in-house training academy. Specialist training is provided to staff to meet your needs.
Our Values and Culture
We put people first and show genuine care and respect towards our diverse range of service users and staff. We strive to achieve the highest standards in the care, support and all that we do. We are honest and work with integrity.
Ultimately, we hold ourselves accountable for the commitments that we make.
We are outcome-focused and enable our service users and staff to progress. We collaborate with all stakeholders and recognise that each other’s contribution is essential to our joint success.
We focus on delivering high-quality care and recognise that each day we have an opportunity to improve.
We use innovation to continually improve our quality and effectiveness of our delivery whilst reducing our costs to deliver value for money.
OUR SERVICES
Supported Living:
Mental Health
Working with over 30 local authority Community Mental Health Teams (CMHT), Integrated Care Boards (ICB), Clinicians and families, we provide specialist support to people with mental health needs, including those:
- Transitioning from acute wards, residential care homes and supported living
- With various mental health diagnoses including depression, schizophrenia, or personality disorders
- With a history of drug and alcohol abuse
- With diagnoses of anxiety and panic disorders
- With a forensic history and other complex needs
For more information on the mental health support services we offer, please contact us on 01628 600 412.
To make a referral or enquire about our bed vacancies, please click here.
Supported Living: Learning Disabilities
We provide support to individuals in a wide range of areas to help promote independence and enable fulfilling lives. This can include:
- Personal hygiene
- Ordering and taking medication
- Domestic skills such as cooking and shopping
- Managing finances
- Attending appointments
- Supporting healthy lifestyles
- Leisure activities and trips into the community
- Finding employment or voluntary work
The level of support we provide can range from intensive 1:1 support 24 hours a day to floating support in an individual’s accommodation, depending on their needs and requirements. Our specialist staff delivers tailored emotional and physical support to individuals that they are carefully matched with, allowing them to feel more comfortable and empowered in their care.
Comfort Care Services works in partnership with independent housing providers to offer a range of high-quality accommodation services, including self-contained flats and shared living, with many properties containing specially adapted or assistive equipment to help further maximise their independence. They are centrally located for easy transport links and access to local amenities and the wider community.
For more information on the learning disabilities support services we offer, please contact us at 01628 600 412.
To make a referral or inquire about our bed vacancies, please click here.
Our Accommodation
Privacy Policy
Privacy Statement
We are the controller of the personal data processed for the purposes set out below and we are responsible for looking after it. This notice explains how we use, store and share the information we collect about you, how you can exercise your rights in respect of that information and the procedures that we have in place to safeguard your privacy. This notice supplements any other fair processing or privacy notice that may be provided to you from time to time.
What personal data will we collect about you?
Personal data means any information that relates to an identified or identifiable individual. We have grouped together the kinds of personal data that we may collect below. Additional information about the types of data we collect may be provided to you in other service specific privacy notices.
Identity and contact data: includes first name, last name, email address, address and telephone numbers. We may collect this information from you when you contact us or when you request services from us.
Technical and usage data: includes information we obtain from your device or browser (such as IP address, your login data, version and device identifiers, time zone setting and location, browser plug-in types and versions and operating system) as well as how you use our website and services.
Information that we need if you become our tenant or join our company: includes additional information relating to your needs for our housing services or role in our company. We collect this when you use our services or join our company.
Information collected when you contact us: includes information in emails and other communications with us, or call recordings when you phone us. This may include the different types of content (eg, photographs, articles, comments) you send to us when contacting us, or through social media accounts with third parties, or any other information that you want to share with us.
How do we use your personal data?
The following table sets out why we process your personal data and also our lawful basis for processing your personal data. We may rely on more than one lawful basis for processing your personal data depending on the context of the processing activity.
Purpose/activity | Lawful basis for processing |
To provide you with a service that you have requested | The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, for contract management purposes). |
To identify problems or ways to make our service better | The processing is necessary for our legitimate interests (for example, for running our business, provision of our administration and IT services, network security, and providing a functional website). |
To contact you about services which may be of interest to you . This may include processing your personal data to understand what may be of interest to you. | The processing may be necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to contact you about an event). You can opt-out of receiving communications from us about additional services or withdraw your consent at any time. |
To respond to your requests for information, complaints or feedback | The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to improve our relationship with you or your organisation or to improve our services). |
To comply with laws and to respond to and comply with requests from the government, regulators and other third parties with legal authority | The processing is necessary to comply with a legal obligation. |
To provide evidence where this is required to exercise or defend legal claims | The processing is necessary in our legitimate interests (for example, to defend ourselves against a legal claim that you or a third party may make against us). |
To investigate, detect and prevent fraud or crime and carry out related risk assessments | The processing is necessary to comply with a legal obligation. |
To consider your application for a job | The processing is necessary to comply with a legal requirement. This processing is also necessary to take steps at your request prior to entering into an employment contract with you. The processing will also be necessary in our legitimate interests (for example, to ensure you have appropriate qualifications for the job). |
In certain circumstances, we will process your personal data based on our legitimate interests. We have decided this by carrying out a balancing exercise to make sure our legitimate interest does not override your privacy rights as an individual.
Security
We have in place appropriate policies, rules, and technical and organisational measures to protect your personal data from unauthorised or unlawful processing, and against accidental loss, destruction or damage. We also have procedures in place to deal with any data security breach. We will notify you and any applicable regulator of a data security breach where we are legally required to do so.
Even though we take these steps to keep your personal data secure, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.
Sharing your personal data
We will only disclose your personal data to:
- Stakeholders that work with us to provide our services including but not limited to social care providers and local authorities
- A third party who has purchased or merged with our organisation, in which case personal data held by us about you will be transferred to that third party to carry on our business
- Our professional advisors (including without limitation, tax, legal or other corporate advisors who provide professional services to us)
- Other third party suppliers, business partners and sub-contractors for business administration, support, processing, services, or IT purposes
- Analytics or search engines that enable us to optimise and improve your website experience
- Our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters
- HMRC or other tax bodies or agencies to comply with our legal and regulatory obligations
You have certain rights in relation to your personal data. We have summarised these rights below:
Right | Description |
To be informed | A right to be informed about the personal data we hold about you. |
Of access | A right to access the personal data we hold about you. |
To rectification | A right to require us to rectify any inaccurate personal data we hold about you. |
To erasure | A right to ask us to delete the personal data we hold about you. This right will only apply where (for example):
|
To restrict processing | In certain circumstances, a right to restrict our processing of the personal data we hold about you. This right will only apply where (for example):
|
To data portability | In certain circumstances, a right to receive the personal data you have given us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation or person, at your request. |
To object | A right to object to our processing of the personal data we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process the personal data which override your rights or which are for the establishment, exercise or defence of legal claims. |
In relation to automated decision-making and profiling | A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affects you. |
To withdraw | A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with brochures and newsletters). |
To complain | You have the right to make a complaint to our supervisory authority, which is the UK’s Information Commissioner’s Office. |
Mental Health Services
The Retreat - Crisis Houses
Our crisis services provide a safe, nonclinical environment to support people who are facing a mental health or social crisis. This involves experienced staff who are trained in crisis prevention, supporting guests to co-produce a personal recovery and well-being plan, to enable them to either safely return home or be referred to other relevant support services where required.
The Retreat
Our Retreat services are open 24 hours a day, 365 days a year, with a guest typically staying for 3-5 nights with some extending to 7 nights.
Therapeutic activities that guests can engage in include but are not limited to:
- Arts & crafts
- Creative writing & poetry
- Guided 1:1 and group talking
- Cooking and baking
- Music therapy
- Mindfulness sessions
- Yoga and other forms of exercise
- Access to other relevant services in relation to their crisis
The Retreat – Knaphill
Maple Tree Lodge
- This is a 6-bed property located in Knaphill, Woking.
- Typical guest stays are between 3-5 nights with some extending to 7 nights.
- Property features include a spacious lounge, a Quiet room, a large Kitchen/ Diner and expansive landscaped gardens.
- This Retreat is brought to you with SABP (Surrey and Borders Partnership Trust) and CCS.
To find out more information, please get in touch with us on:
Rxx.TheRetreat.Knaphill@nhs.net
0300 222 5754
Click here to watch our video tour.
The Retreat – Hillingdon
- This is a 6-bed property located in Ruislip, Hillingdon.
- Typical guest stays are between 3-5 nights. with some extending to 7 nights.
- This fully-refurbished property features large bedrooms, a Quiet Room and landscaped gardens.
- This Retreat is brought to you by CNWL (Central and North West London Trust) and CCS.
HTT.RapidResponseHillingdon@nhs.net
07889 233508
Click here to watch our video tour.
The Retreat – Kingston and Richmond
- This is a 6-bed property located in New Malden, Kingston upon Thames.
- Typical guest stays are between 3-5 nights, with some extending to 7 nights.
- This property features 2 bedrooms with en-suites, a large open-plan communal area and off-street parking.
- This Retreat is brought to you by SWLSTG (South West London and St George’s Trust) and CCS.
To find out more information, please contact us on:
TheRetreat@comfortcareservices.com
0208 239 0445
Areas We Cover
We provide services in South West London, including:
- Buckinghamshire – Aylesbury, Stoke Poges
- Berkshire – Slough, Windsor, Maidenhead, Bracknell, Reading
- Middlesex – Hillingdon, Uxbridge, Hayes, Ruislip
- Surrey – Camberley, Knaphill, Woking, Guildford, Redhill
- South West London – Merton, Wimbledon, Tooting, Sutton, Kingston, Surbiton
- Greater London – Hounslow, Harrow
How To Make a Referral
Our Assessments team work closely with social workers/ brokerage teams/ care teams to help place people into the appropriate services. The team are on hand to support your referrals and placements, working with multidisciplinary teams, and supporting step-down placements and discharges into the community.
To make a referral, enquire about bed vacancies or request more information, please call the Assessments team on:
01628 600 412
07493 866 597
Or email us at:
referrals@comfortcareservices.com
Bed Vacancies
Bed availability
(Updated: 23/09/2024)
Our bed availability is updated monthly. The availability figures can change throughout the day so please contact our Assessments team on 01628 600 412 for more information, and to enquire about our referral process.
Service Location | Support Need | Level Of Need | Bed Vacancies | County | Referral |
Buckinghamshire | |||||
Aylesbury | Supported living – Mental Health | Med – Staff onsite 12hrs a day + sleep in | 3 | Buckinghamshire | Make a referral |
Aylesbury | Supported living – Mental Health | High – Staff onsite 24hrs a day | 2 | Buckinghamshire | Make a referral |
Berkshire | |||||
Slough | Supported living – LD and MH | High – Staff onsite 24hrs a day | 7 | Berkshire | Make a referral |
Slough | Supported living – LD and MH | Med – Staff onsite 12hrs a day + sleep in | 1 | Berkshire | Make a referral |
Slough | Supported living – Mental Health | Med – Staff onsite 8hrs a day | 1 | Berkshire | Make a referral |
Maidenhead | Supported living – LD and MH | High – Staff onsite 24hrs a day | 7 | Berkshire | Make a referral |
Reading | Supported living – Mental Health | High – Staff onsite 24hrs a day | 4 | Berkshire | Make a referral |
Reading | Supported living – Mental Health | Med – Staff onsite 8hrs a day | 1 | Berkshire | Make a referral |
Bracknell | Supported living – Mental Health | High – Staff onsite 24hrs a day | 3 | Berkshire | Make a referral |
Hillingdon | |||||
Hillingdon | Supported living – Learning Disabilities | High – Staff onsite 24hrs a day | 2 | Hillingdon | Make a referral |
Hillingdon | Supported living – Mental Health | High – Staff onsite 24hrs a day | 1 | Hillingdon | Make a referral |
South West London | |||||
Harrow | Supported living – Learning Disabilities | High – Staff onsite 24hrs a day | 1 | South West London | Make a referral |
Harrow | Supported living – Mental Health | High – Staff onsite 24hrs a day | 1 | South West London | Make a referral |
Kingston | Supported living – Mental Health | Med – Staff onsite 12hrs a day + sleep in | 2 | South West London | Make a referral |
Surrey | |||||
Surrey | Supported living – Mental Health | High – Staff onsite 24hrs a day | 3 | Surrey | Make a referral |
Surrey | Supported living – Mental Health | Intensive – Staff onsite 24hrs a day | 1 | Surrey | Make a referral |
Surrey | Supported living – Mental Health | Low needs | 1 | Surrey | Make a referral |
Make a Referral
Details Of Person Referring
Privacy Policy
Privacy Statement
We are the controller of the personal data processed for the purposes set out below and we are responsible for looking after it. This notice explains how we use, store and share the information we collect about you, how you can exercise your rights in respect of that information and the procedures that we have in place to safeguard your privacy. This notice supplements any other fair processing or privacy notice that may be provided to you from time to time.
What personal data will we collect about you?
Personal data means any information that relates to an identified or identifiable individual. We have grouped together the kinds of personal data that we may collect below. Additional information about the types of data we collect may be provided to you in other service specific privacy notices.
Identity and contact data: includes first name, last name, email address, address and telephone numbers. We may collect this information from you when you contact us or when you request services from us.
Technical and usage data: includes information we obtain from your device or browser (such as IP address, your login data, version and device identifiers, time zone setting and location, browser plug-in types and versions and operating system) as well as how you use our website and services.
Information that we need if you become our tenant or join our company: includes additional information relating to your needs for our housing services or role in our company. We collect this when you use our services or join our company.
Information collected when you contact us: includes information in emails and other communications with us, or call recordings when you phone us. This may include the different types of content (eg, photographs, articles, comments) you send to us when contacting us, or through social media accounts with third parties, or any other information that you want to share with us.
How do we use your personal data?
The following table sets out why we process your personal data and also our lawful basis for processing your personal data. We may rely on more than one lawful basis for processing your personal data depending on the context of the processing activity.
Purpose/activity | Lawful basis for processing |
To provide you with a service that you have requested | The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, for contract management purposes). |
To identify problems or ways to make our service better | The processing is necessary for our legitimate interests (for example, for running our business, provision of our administration and IT services, network security, and providing a functional website). |
To contact you about services which may be of interest to you . This may include processing your personal data to understand what may be of interest to you. | The processing may be necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to contact you about an event). You can opt-out of receiving communications from us about additional services or withdraw your consent at any time. |
To respond to your requests for information, complaints or feedback | The processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract. It may also be necessary in our legitimate interests (for example, to improve our relationship with you or your organisation or to improve our services). |
To comply with laws and to respond to and comply with requests from the government, regulators and other third parties with legal authority | The processing is necessary to comply with a legal obligation. |
To provide evidence where this is required to exercise or defend legal claims | The processing is necessary in our legitimate interests (for example, to defend ourselves against a legal claim that you or a third party may make against us). |
To investigate, detect and prevent fraud or crime and carry out related risk assessments | The processing is necessary to comply with a legal obligation. |
To consider your application for a job | The processing is necessary to comply with a legal requirement. This processing is also necessary to take steps at your request prior to entering into an employment contract with you. The processing will also be necessary in our legitimate interests (for example, to ensure you have appropriate qualifications for the job). |
In certain circumstances, we will process your personal data based on our legitimate interests. We have decided this by carrying out a balancing exercise to make sure our legitimate interest does not override your privacy rights as an individual.
Security
We have in place appropriate policies, rules, and technical and organisational measures to protect your personal data from unauthorised or unlawful processing, and against accidental loss, destruction or damage. We also have procedures in place to deal with any data security breach. We will notify you and any applicable regulator of a data security breach where we are legally required to do so.
Even though we take these steps to keep your personal data secure, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.
Sharing your personal data
We will only disclose your personal data to:
- Stakeholders that work with us to provide our services including but not limited to social care providers and local authorities
- A third party who has purchased or merged with our organisation, in which case personal data held by us about you will be transferred to that third party to carry on our business
- Our professional advisors (including without limitation, tax, legal or other corporate advisors who provide professional services to us)
- Other third party suppliers, business partners and sub-contractors for business administration, support, processing, services, or IT purposes
- Analytics or search engines that enable us to optimise and improve your website experience
- Our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters
- HMRC or other tax bodies or agencies to comply with our legal and regulatory obligations
You have certain rights in relation to your personal data. We have summarised these rights below:
Right | Description |
To be informed | A right to be informed about the personal data we hold about you. |
Of access | A right to access the personal data we hold about you. |
To rectification | A right to require us to rectify any inaccurate personal data we hold about you. |
To erasure | A right to ask us to delete the personal data we hold about you. This right will only apply where (for example):
|
To restrict processing | In certain circumstances, a right to restrict our processing of the personal data we hold about you. This right will only apply where (for example):
|
To data portability | In certain circumstances, a right to receive the personal data you have given us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal data to another organisation or person, at your request. |
To object | A right to object to our processing of the personal data we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process the personal data which override your rights or which are for the establishment, exercise or defence of legal claims. |
In relation to automated decision-making and profiling | A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affects you. |
To withdraw | A right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with brochures and newsletters). |
To complain | You have the right to make a complaint to our supervisory authority, which is the UK’s Information Commissioner’s Office. |
Work With Us
We are always looking for talented, passionate people who would like to progress, or start a career, in the care sector.
Currently, we are recruiting for a range of care roles to cover various shift patterns. These roles include, but are not limited to:
- Care and Support Workers
- Care and Support Assistants
- Team Leaders
- Service Managers
- Area Managers
- HR Officers
Benefits include a comprehensive training program via our training academy to obtain recognised qualifications, food and retail discounts with the Blue Light Card, and access to our Employee Assistance Program.
Staff who already work with us can also take advantage of our referral scheme to earn unlimited referral bonuses.
Get in touch today to find out more and see what vacancies we have in your area:
jobs@comfortcareservices.com
01628 902 472
View Our Latest Job Vacancies
Job Vacancies
Updated: (03/09/2024)
Our job vacancies are updated on a monthly basis. Please get in touch with our Recruitment team on 01628 902 472 for more information, or to enquire about our recruitment process.
Location | Job Title | Contract | Shift Pattern | County | Application Form |
Surrey | |||||
Camberley | Support Assistant | Full Time | 07:00-15:00 | Surrey | Apply |
Woking | 2 x Support Assistant | Full Time | 07:00-15:00 | Surrey | Apply |
Hillingdon | |||||
Uxbridge | Support Assistant | Full Time | 07:00-15:00 | Hillingdon | Apply |
Hillingdon | Support Assistant | Full Time | 2300-0700 | Hillingdon | Apply |
Enquire About Our Vacancies
Hours of Training Delivered (2023)
Management Training Attendees
Training Facilities
Contact Information
Comfort Care Services Ltd, Progress Business Centre, Unit 2, Whittle Park Way, Bath Road, Slough, Berkshire, SL1 6DQ
For general enquires, please call 01628 600 412 (9am-5pm Monday - Friday)
For emergencies and enquiries, outside office above hours, please call 01628 902 476
General Enquires:
Job Vacancies:
Referrals:
referrals@comfortcareservices.com