Comfort Care Services

Providing Supported Living and Specialist Care Services

Leading provider of high-quality supported living services for vulnerable adults with enduring mental illness, learning disabilities, and other complex health needs.

500+

Service Users

“The staff here have become a major part of my Mum's life. In just these few weeks, there have been significant changes. Full credit must be given to these carers, they have been amazing so far.” – Family Member

“'It was really good to see how your team interacted with each other and the individuals at [Service]. The service was warm and welcoming and had a real atmosphere. Keep up the good work.' – Local Authority

”Thank you for exceeding expectations, meeting my requirements, and delivering timely support. You are hardworking, caring, dutiful, and compassionate in your approach and actions!” – Service User

In Partnership

Working in conjunction with commissioners, care professionals, housing providers and families within South West London.

Tailored Solutions

We design personalised, outcome-centered support plans varying from intensive high needs to low needs support.

Positive Outcomes

We support individuals to achieve positive outcomes, maximise their independence and engage them in integrating back into the community.

Staff Progression

We support our staff to realise their full potential through training and formal qualifications delivered via our Training Academy.

About Us

Supporting People to Achieve Maximum Independence

Comfort Care Services is a sector-leading provider with over 38 years of experience in providing high-quality social care support to vulnerable adults who are:

  • Aged 18 and above, including older adults, with mental health needs, learning disabilities, and other complex needs.
  • Ready to be discharged from mental health wards.
  • Experiencing a mental health or social crisis.
  • Being referred privately by GPs or families.
 

We conduct comprehensive assessments and ensure we have all the necessary information to meet the individual’s needs, including their views and wishes, to help develop a personalised care plan.

Support is then delivered through our highly trained staff members, who work closely with the people we support and the relevant stakeholders to reinforce our person-centred approach.

We also work in partnership with CCS Homecare Services, which delivers regulated care within supported living, extra care, domiciliary care, and reablement services. Please see below for further details on the types of care we provide.
Tailored Support

Services We Provide

Supported Living

We operate 100+ high-quality accommodation services where our trained staff provide support and empower individuals to make their own choices and live as independently as possible.

Tailored Solutions

We provide person-centred, bespoke care and support packages based on individual needs, ranging from intensive 24 hour 1:1 support, to low needs, to floating support.

Step Down Services

Our services support the integration of individuals safely back into the community, stepping them down from acute wards or residential care and into supported living services.

Mental Health

Experienced in providing support to individuals with mental health needs, including but not limited to schizophrenia, schizoaffective disorder, depression, EUPD, anxiety and forensic histories.

Learning Disabilities

Our specially trained support staff work alongside people with a wide range of physical and learning disabilities such as severe autism, global development delay, sensory needs and other complex health needs.

Crisis Services

Our Retreat services offer short respite stays (typically between 3 - 5 days) to guests experiencing a mental health or social crisis.
We have several crisis services within the South West.

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Why Choose Us

Delivering Compassionate, Effective Care That Suits You

Referrals and Assessments

Our assessment process is designed to help us identify your specific needs and create a personalised, outcome-focused support plan to help achieve your goals.

Specialist Housing

We work in partnership with housing management providers such as The Guinness Partnership, Regent Housing, local authorities and private landlords to find suitable accommodation for you.

Expert Staff

Our staff are trained to your specific care needs, in our world class in-house training academy. Specialist training is provided to staff to meet your needs.

Our Values and Culture

We put people first and show genuine care and respect towards our diverse range of service users and staff. We strive to achieve the highest standards in the care, support and all that we do. We are honest and work with integrity.

Ultimately, we hold ourselves accountable for the commitments that we make.

We are outcome-focused and enable our service users and staff to progress. We collaborate with all stakeholders and recognise that each other’s contribution is essential to our joint success. 

We focus on delivering high-quality care and recognise that each day we have an opportunity to improve.

We use innovation to continually improve our quality and effectiveness of our delivery whilst reducing our costs to deliver value for money.

Call Us Today

For more information please call us on

OUR SERVICES

Supported Living:
Mental Health

Working with over 30 local authority Community Mental Health Teams (CMHT), Integrated Care Boards (ICB), Clinicians and families, we provide specialist support to people with mental health needs, including those:

  • Transitioning from acute wards, residential care homes and supported living
  • With various mental health diagnoses including depression, schizophrenia, or personality disorders
  • With a history of drug and alcohol abuse
  • With diagnoses of anxiety and panic disorders
  • With a forensic history and other complex needs
 
Our aim is to provide support that focuses on the individual’s personal development as well as promoting and sustaining their independence. Person-centred care plans are regularly reviewed to ensure they allow individuals to reach their full potential and transition to living independently in the community.
 
Our Supported Living services are located in the heart of the community, providing opportunities where individuals can be supported to access education, work prospects or engage in leisure activities. Staff are specially trained in supporting those with mental health conditions, and encourage individuals to contribute to their care plans.

For more information on the mental health support services we offer, please contact us on 01628 600 412.

To make a referral or enquire about our bed vacancies, please click here.

Supported Living: Learning Disabilities

We provide support to individuals in a wide range of areas to help promote independence and enable fulfilling lives. This can include:

  • Personal hygiene
  • Ordering and taking medication
  • Domestic skills such as cooking and shopping
  • Managing finances
  • Attending appointments
  • Supporting healthy lifestyles
  • Leisure activities and trips into the community
  • Finding employment or voluntary work

 

The level of support we provide can range from intensive 1:1 support 24 hours a day to floating support in an individual’s accommodation, depending on their needs and requirements. Our specialist staff delivers tailored emotional and physical support to individuals that they are carefully matched with, allowing them to feel more comfortable and empowered in their care.

Comfort Care Services works in partnership with independent housing providers to offer a range of high-quality accommodation services, including self-contained flats and shared living, with many properties containing specially adapted or assistive equipment to help further maximise their independence. They are centrally located for easy transport links and access to local amenities and the wider community.

For more information on the learning disabilities support services we offer, please contact us at 01628 600 412.

To make a referral or inquire about our bed vacancies, please click here. 

Our Accommodation

Mental Health Services

The Retreat - Crisis Houses

Our crisis services provide a safe, nonclinical environment to support people who are facing a mental health or social crisis. This involves experienced staff who are trained in crisis prevention, supporting guests to co-produce a personal recovery and well-being plan, to enable them to either safely return home or be referred to other relevant support services where required.

The Retreat
Our Retreat services are open 24 hours a day, 365 days a year, with a guest typically staying for 3-5 nights with some extending to 7 nights.

Therapeutic activities that guests can engage in include but are not limited to:

  • Arts & crafts
  • Creative writing & poetry
  • Guided 1:1 and group talking
  • Cooking and baking
  • Music therapy
  • Mindfulness sessions
  • Yoga and other forms of exercise
  • Access to other relevant services in relation to their crisis 
Locations

Areas We Cover

We provide services in South West London, including: 

  • Buckinghamshire – Aylesbury, Stoke Poges
  • Berkshire – Slough, Windsor, Maidenhead, Bracknell, Reading
  • Middlesex – Hillingdon, Uxbridge, Hayes, Ruislip
  • Surrey – Camberley, Knaphill, Woking, Guildford, Redhill 
  • South West London – Merton, Wimbledon, Tooting, Sutton, Kingston, Surbiton
  • Greater London – Hounslow, Harrow
Referrals

How To Make a Referral

Our Assessments team work closely with social workers/ brokerage teams/ care teams to help place people into the appropriate services. The team are on hand to support your referrals and placements, working with multidisciplinary teams, and supporting step-down placements and discharges into the community.

To make a referral, enquire about bed vacancies or request more information, please call the Assessments team on:

01628 600 412

 07493 866 597

Or email us at:

referrals@comfortcareservices.com

Careers

Work With Us

We are always looking for talented, passionate people who would like to progress, or start a career, in the care sector.

Currently, we are recruiting for a range of care roles to cover various shift patterns. These roles include, but are not limited to:

  • Care and Support Workers
  • Care and Support Assistants
  • Team Leaders
  • Service Managers
  • Area Managers
  • HR Officers

 

Benefits include a comprehensive training program via our training academy to obtain recognised qualifications, food and retail discounts with the Blue Light Card, and access to our Employee Assistance Program.

Staff who already work with us can also take advantage of our referral scheme to earn unlimited referral bonuses.

Get in touch today to find out more and see what vacancies we have in your area:

jobs@comfortcareservices.com

01628 902 472

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Hours of Training Delivered (2023)

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Get In Touch

Contact Information

Comfort Care Services Ltd, Progress Business Centre, Unit 2, Whittle Park Way, Bath Road, Slough, Berkshire, SL1 6DQ

For general enquires, please call 01628 600 412 (9am-5pm Monday - Friday)

For emergencies and enquiries, outside office above hours, please call 01628 902 476

General Enquires:

enquiries@comfortcareservices.com

Job Vacancies:

jobs@comfortcareservices.com

Referrals:

referrals@comfortcareservices.com

General Enquiry Form